Our business purpose is to render assistance in the areas of healthcare and lifestyle to people traveling far away from home. EAB™s stated mission is to deliver A wider world through Assistance that is, to support the
enjoyment and success of customers engaged in cross-border and cross-cultural activities by attending to matters concerning their health and safety. The job of EAB is to maintain a low profile when all is well but to be always ready and always available, thus providing a back-stop to the unexpected.
The core of our services is embodied by our assistance coordination staff. EAB coordinators strive to bring the same level of attention to bear on emergency situations as they would were the customer a member of the coordinator™s own immediate family. We believe that the three key ingredients to service excellence are heart, skill, and communication.
heart signifies compassion.
Our work is based on concern for the needs of
others caught in difficult situations.
Excellence can only be achieved through the continuous
pursuit of knowledge and experience.
Good communication is not only a function of being able to
make oneself understood in another language but also the
art of being able to listen and to “catch” the needs of a caller
just from the sound of his or her voice over the telephone.
EAB is contributing to the welfare of society not only through delivery of Assistance but also through business sustainability and the generation of appropriate profits. Our commitment to our shareholders is to continue to generate appreciation of corporate value.
Management and staff at EAB are working to make Assistance socially appreciated and accepted in Japan. We believe that the workplace in which each of our employees spends a significant portion of his or her day deserves to be made work friendly, and consequently we have established an internal pleasant work environment initiative.
We openly accept and look forward to the daily challenge of creating, through actions and results, a Japan Standard for Assistance a standard that we believe will become recognized by people not only in Japan but also in other Asian nations and around the world. This, we are certain, is the path forward for EAB, a path by which we will one day become known as a world leader in Assistance.